May 9, 2024
Contact Kylie Mason
Phone (850) 245-0150
Attorney General Ashley Moody News Release
VIDEO CONSUMER ALERT: AG Moody Shuts Down Fake Websites
Scamming SunPass Users
TALLAHASSEE, Fla.—Standing with the Florida Department of Law Enforcement and the
Florida Department of Transportation at a toll plaza in Orlando today, Attorney General Ashley
Moody issued a Consumer Alert warning Floridians about a concerning new smishing scam
targeting drivers. The Federal Bureau of Investigation reports that scammers are sending
fraudulent text messages to individuals claiming unpaid toll fees and providing links to settle the
alleged debts. However, these links are malicious and designed to steal victims’ money. These
scams are also being seen targeting E-ZPass users. Attorney General Moody’s Cyber Fraud
Enforcement Unit, working with FDLE, recently shut down 10 imposter websites.
Attorney General Ashley Moody said, “Cybercriminals are sending text messages to
thousands of unsuspecting drivers in the hopes that some of them will be tricked into paying a
toll fee for a violation that never occurred. While this smishing scam is happening across the
nation, our Cyber Fraud Enforcement Unit worked closely with FDLE to shut down 10 fraudulent
sites designed to mimic the official SunPass website and steal payments from drivers who
received their fake text messages.”
Florida Department of Law Enforcement Deputy Commissioner Vaden Pollard said, “FDLE
agents believe there could be hundreds of victims in Florida who received a fraudulent text
message saying they owed money to SunPass. FDLE’s Cyber Fraud Enforcement Unit was able
to quickly seize the fraudulent websites, stopping the victimization. Thanks to Attorney General
Ashley Moody, FDLE has the investigative resources and expertise to move quickly when it
matters most.”
Florida Department of Transportation Secretary Jared W. Perdue, P.E., said, “The Florida
Department of Transportation and Florida’s Turnpike Enterprise place our customer’s privacy
and security at the utmost importance. With that at our core focus, we are grateful for Attorney
General Moody’s immediate response to stop this scam in its tracks and protect Floridians from
these criminals attempting to manipulate customers and gain access to their sensitive
information. FDOT proudly stands alongside the Attorney General’s office and our law
enforcement partners as we continue to go to bat for the people of Florida.”
Below is an example of the unpaid toll scam text message:
While the authentic Sun Pass web address is SunPass.com, the smishing messages direct
targets to fraudulent URLs set up to mimic the official sight. Attorney General Moody’s Cyber
Fraud Enforcement Unit recently shut down 10 of these fraudulent sites listed below:
sunpass-service.com
sunpass-help.com
sunpass-online.com
sunpass-florida.com
sunpass-toll.com
sunpass-tolls.com
sunpass-express.com
service-sunpass.com
tolls-sunpass.com
web-sunpass.com
Florida is particularly susceptible to this emerging threat as it is home to the most toll roads of
any state in the nation—more than 700 miles. These roads are necessary to help the 22 million
Florida residents and 130 million Florida visitors get to destinations safely and on time.
Attorney General Moody offers the following tips to Floridians to avoid toll smishing scams:
Avoid Clicking Links: Refrain from clicking on any links provided in unsolicited
messages, especially those claiming to be from SunPass, E-ZPass or FDOT;
Verify the Source: Independently confirm the information by contacting FDOT or SunPass
using contact information found on an official organization’s website;
Check Account Status: Regularly check an online toll account to add an extra layer of
protection;
Protect Personal Information: Do not provide personal or financial information in
response to unsolicited messages, emails or phone calls; and
Register Phone Number with Do Not Call List: To help block robocalls and spam text
messages, register phone numbers at DoNotCall.gov.
To report suspicious activity related to SunPass or E-ZPass, Floridians can file complaints at
FDLE's Report a Cybercrime webpage.
To view other Consumer Alerts, visit MyFloridaLegal.com/Consumer Alert.
# # #
The Florida Attorney General's Consumer Protection Division issues Consumer Alerts to inform
Floridians of emerging scams, new methods used to commit fraud, increased reports of common
scams, or any other deceptive practice. Consumer Alerts are designed to notify Floridians about
scams and available refunds in an effort to prevent financial losses or other harm caused by
deceptive practices. Anyone encountering a scam should report the incident to the Florida
Attorney General's Office by calling 1(866) 9NO-SCAM or visiting MyFloridaLegal.com. To view
recent Consumer Alerts and for other information about avoiding scams, visit
MyFloridaLegal.com/ConsumerAlert.
# # #
**Update—6/19/2024**
Attorney General Moody's CFEU seized an additional six fraudulent toll websites, including:
sunpasstollsfees.com
invoicesunpasstoll.com
invoicesunpasstolls.com
noticesunpasstoll.com
noticesunpasstolls.com
sunpasstollfees.com
**Update—7/10/2024**
Attorney General Moody's CFEU seized four more fraudulent toll websites, including:
sunpasstollsbill.com
sunpasstollsbilling.com
billsunpasstoll.com
paymentsunpass.com
